Privacy policy

1. General Provisions
Eskaro Ukraine LLC (hereinafter — the “Company”) respects the privacy of users of the website eskaro.ua (hereinafter — the “Site”). This policy explains what personal data we collect, why we collect it, and how we process and protect it in accordance with the Law of Ukraine “On Personal Data Protection.”

2. Definitions
Personal data means any information that directly or indirectly identifies an individual.
Processing means any operation with personal data (collection, storage, use, etc.).

3. Data We Collect

First name, last name, patronymic
Phone number, email address
Content of inquiries, feedback, requests
Technical details (IP address, browser type, cookies)

4. Legal Grounds for Processing

Your explicit consent
Performance of a contract or pre-contractual obligations
Compliance with a legal obligation
Legitimate interests of the Company (e.g., promotion of our products or fraud prevention)

5. Purposes of Processing

Handling and fulfilling orders, requests, and feedback
Sending service notifications
Informing about promotions, news, and products
Statistical analysis and improvement of the Site’s functionality

6. Cookies and Analytics
The Site uses session and persistent cookies for authentication, preference storage, and traffic analytics. You may disable cookies in your browser settings, but doing so may limit Site functionality.

7. Disclosure of Personal Data
Data may be disclosed to:

Providers of hosting, courier, payment, or marketing services required to fulfill our obligations
Government authorities, only when required by law
Outside Ukraine, provided appropriate security and confidentiality measures are in place

8. Retention Period

Throughout the term of the contract and three years after its completion
Until consent is withdrawn if processing is based solely on consent
Logs and technical records: up to 24 months

9. Data Security

Transport encryption (HTTPS/TLS)
Encrypted backups
Role-based employee access
Regular technical and organizational audits

10. User Rights
You have the right to:

Obtain confirmation of processing and a copy of your data
Request correction or deletion of inaccurate data
Restrict or object to processing
Transfer data to another controller
Lodge a complaint with the Ukrainian Parliament Commissioner for Human Rights

11. Exercising Your Rights
Send a request to [email protected] with the subject “Personal Data.” We may ask for additional information to verify your identity. We will respond within 30 calendar days.

12. Children’s Privacy
The Site is not intended for persons under 16 years of age. If you believe a child has provided us with data, contact us using the details below and we will promptly delete it.

13. Changes to This Policy
We may update this policy. The current version is always available on this page. By continuing to use the Site after changes are posted, you agree to the updated policy.

14. Contact Information
Eskaro Ukraine LLC
E-mail: [email protected]